10% off your first order with code HLS
Free shipping on orders from $149
10% off your first order with code HLS
Free shipping on orders from $149
10% off your first order with code HLS
Free shipping on orders from $149
10% off your first order with code HLS
Free shipping on orders from $149
FAQ
FAQ
(FAQ)
Quick Answers
to Common Questions
Returns
We accept returns within 30 days of delivery. Items must be new, unworn, and in original packaging. Used, damaged, or altered items may be refused or subject to a 15% restocking fee. Personalized or custom items (including engraved charms or special requests) are non-returnable. Gift returns require an order ID or receipt.
Exchanges
We do not process direct exchanges. To exchange, return the item for a refund and place a new order. U.S. orders: prepaid return labels provided when applicable. International orders: buyer pays return shipping (no international labels provided).
Shipping & Delivery
Orders ship within our posted processing window (cutoff 2 PM EST, no weekends or holidays). Domestic delivery: 2–7 business days with standard shipping. International delivery: usually 2–4 weeks. Expedited upgrades available at checkout (FedEx Express options for U.S., Canada, UK, and Europe). Gift Options: Mark “This order is a gift” at checkout to exclude pricing and include your gift message on the packing slip. Orders shipped to the buyer include a blank card for your own note.
Damaged or Defective Items
Within 30 days: free repair or replacement. 31–60 days: replacement fee applies ($22 for items under $40, $35 for items over $40). After 60 days: not covered by warranty. Photos of the item and packaging are required for review.
Wrong or Missing Items
If you received the wrong item or your order is missing parts, please provide photos of what you received. U.S. returns: prepaid return label provided. International returns: buyer pays return shipping if required. Correct item or missing part will be sent after confirmation.
Warranty & Repairs
Warranty covers manufacturing faults (such as tarnishing or clasp breakage) for 60 days. Within 30 days: free repair. 31–60 days: replacement fee applies ($22 for items under $40, $35 for items over $40). After 60 days: warranty no longer applies. Normal wear, water or chemical damage, or misuse is not covered.
Refunds
Refunds are processed once the returned item is received and inspected. Refunds typically appear within 3–5 business days. Items not returned in original condition may be subject to a restocking fee or partial refund. In some international cases where return shipping is not practical, partial refunds may be offered.
Late or Lost Packages
All orders include tracking. For delays, buyers may contact the shipping carrier directly. Etsy’s Purchase Protection covers undelivered or “marked as delivered but not received” orders. Buyers can file a case for assistance. Packages returned to sender are refunded once received.
COMMONLY ASKED QUESTIONS
Returns
We accept returns within 30 days of delivery. Items must be new, unworn, and in original packaging. Used, damaged, or altered items may be refused or subject to a 15% restocking fee. Personalized or custom items (including engraved charms or special requests) are non-returnable. Gift returns require an order ID or receipt.
Exchanges
We do not process direct exchanges. To exchange, return the item for a refund and place a new order. U.S. orders: prepaid return labels provided when applicable. International orders: buyer pays return shipping (no international labels provided).
Shipping & Delivery
Orders ship within our posted processing window (cutoff 2 PM EST, no weekends or holidays). Domestic delivery: 2–7 business days with standard shipping. International delivery: usually 2–4 weeks. Expedited upgrades available at checkout (FedEx Express options for U.S., Canada, UK, and Europe). Gift Options: Mark “This order is a gift” at checkout to exclude pricing and include your gift message on the packing slip. Orders shipped to the buyer include a blank card for your own note.
Damaged or Defective Items
Within 30 days: free repair or replacement. 31–60 days: replacement fee applies ($22 for items under $40, $35 for items over $40). After 60 days: not covered by warranty. Photos of the item and packaging are required for review.
Wrong or Missing Items
If you received the wrong item or your order is missing parts, please provide photos of what you received. U.S. returns: prepaid return label provided. International returns: buyer pays return shipping if required. Correct item or missing part will be sent after confirmation.
Warranty & Repairs
Warranty covers manufacturing faults (such as tarnishing or clasp breakage) for 60 days. Within 30 days: free repair. 31–60 days: replacement fee applies ($22 for items under $40, $35 for items over $40). After 60 days: warranty no longer applies. Normal wear, water or chemical damage, or misuse is not covered.
Refunds
Refunds are processed once the returned item is received and inspected. Refunds typically appear within 3–5 business days. Items not returned in original condition may be subject to a restocking fee or partial refund. In some international cases where return shipping is not practical, partial refunds may be offered.
Late or Lost Packages
All orders include tracking. For delays, buyers may contact the shipping carrier directly. Etsy’s Purchase Protection covers undelivered or “marked as delivered but not received” orders. Buyers can file a case for assistance. Packages returned to sender are refunded once received.
(About Hope Love Shine)
PIECES BEYOND SEASONS, CREATED TO ADAPT AND REMAIN TIMELESS
PIECES BEYOND SEASONS, CREATED TO ADAPT AND REMAIN TIMELESS
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WAYS TO WEAR OUR PIECES
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